Filetro Support
Need help with the editor, your account or a subscription? Start here.
Contact Filetro
Email us with a short description of the problem, the browser/device you are using and any error message you can see. For account or billing questions, contact us from the email address associated with your Filetro account where possible.
Support email: [email protected]
Common help topics
Editor & exports
Problems opening images, using a tool, exporting a design or using Filetro on mobile.
Open editorLocal projects
Filetro project files, browser-local recovery, recent designs and moving work between devices.
Local files & privacyAccount & Google
Sign-in, profile, linked Google account, password or account access questions.
Account dashboardPro & billing
Subscription status, Stripe Checkout, cancellation, billing portal or a payment problem.
Manage subscriptionBefore reporting an editor problem
- Refresh Filetro and retry the action once.
- Check whether the problem also happens with a different image.
- Tell us whether you are using iPhone/iPad, Android, Windows, macOS or another device.
- Include the browser name and, if possible, a screenshot of the problem.
- Do not email passwords, Google credentials, Stripe secrets or full card details.
More information
Learn more about Filetro, privacy, terms and subscriptions on the pages below.